Who operates Chatbetter
Chatbetter is a customer conversation product developed and operated by Launchpad Marketing Sdn. Bhd. (registration no. 201701047544 (1261720-A)), Kuala Lumpur, Malaysia. In this policy, “we”, “us” and “our” refer to Launchpad Marketing Sdn. Bhd.
Information we collect
Information you provide
When you request an invitation, we collect your name, work email, company, role, team size, primary messaging channel, use case and your consent to be contacted. Optional fields are marked as optional in the form.
Technical information
Our hosting and security providers may process limited request information such as IP address, browser type, device type, referring page, timestamps and security signals. We use this information to deliver the site, prevent abuse and diagnose availability problems.
Cookies
The current public website does not use advertising cookies or cross-site analytics cookies. Infrastructure providers may use essential security mechanisms to protect network traffic.
How we use information
- Review and respond to private-preview requests.
- Understand what prospective customers need from the product.
- Operate, secure, troubleshoot and improve the website.
- Comply with legal obligations and protect our rights and users.
We do not sell personal information submitted through the waitlist. We do not use a waitlist submission to send unrelated third-party promotions.
Sharing and service providers
We may provide the minimum necessary information to hosting, network security, email, customer-support and professional service providers acting on our behalf. We may also disclose information where required by law, to protect people or systems, or as part of a legitimate corporate transaction subject to appropriate safeguards.
Some providers may process information outside Malaysia. Where this occurs, we take reasonable steps appropriate to the information and service involved.
Retention and security
We keep private-preview information only for as long as it remains useful for evaluating access, communicating with you, maintaining business records or meeting legal obligations. We use administrative and technical safeguards designed to protect information, but no internet service can guarantee absolute security.
Your choices
You may ask us to access, correct or delete information you submitted, or ask us to stop contacting you about the preview. Some requests may be limited where records must be retained for security, legal or legitimate business reasons. We may need to verify your identity before completing a request.
Changes to this policy
We may update this policy as the website and product evolve. The effective date at the top of this page will identify the latest published version.
Contact
Email privacy or data requests to sales@launchpadmy.co. You may also write to Launchpad Marketing Sdn. Bhd., 2-31, The Park Signature Shops, Jalan Jalil Utama 2, Bandar Bukit Jalil, 57000 Kuala Lumpur, Malaysia.